Payments & Shipping

We use one touch to pay in mobile apps and on websites.

FAQ’s

SHIPPING

Where do you ship?

Shipping is to the mainland UK and the Isle of Wight only.
.

How much is delivery?

There is a standard delivery charge of £4.95. There is no delivery charge for orders that are placed online and collected directly from Wey Farm. We deliver only to residential & business addresses.

Is there an extra charge for large or heavy items?

In exceptional cases, items that are very heavy or have extreme dimensions will attract an additional delivery charge based on weight and/or dimensions.
You will be advised of the additional charge before you make the decision to purchase such an item at the checkout.

How fast is your delivery?

If your goods are in stock and the web order is placed, they will be shipped by the next working day allowing for weekends & bank holidays. Some products are stored in our external stock. These items will be shipped in 3-4 working days. If your goods aren’t in stock, we will email you to notify you when they will be in stock and give you an expected delivery date.

What courier service do you use?

Orders are generally delivered using the Royal Mail “signed for” service.

* Wey Farm Outdoors reserves the right to substitute Couriers for Royal Mail services where appropriate.

Instead of my goods being delivered, can I pick them up from the warehouse?

Yes, you can, for this, you need to show your order payment confirmation details. You can collect your order directly from our Wey Farm shop.

Wey Farm Outdoors

Guildford Road
Ottershaw, Surrey
KT16 0QW

PAYMENT

What Payment Methods Are Accepted?

Debit or credit card
We use Stripe, an online payment method that is 100% secure and reliable. Just select your preferred card method. Once the payment is complete you will receive an order confirmation email.

Apple Pay
One touch to pay will be displayed on iOS devices and on the Safari browser when using a desktop. No need to manually type card or shipping details. Follow instructions on a screen.

One-click payment
You can pay via Apple Pay if you are using Safari or an iOS device. If you choose the quick payment option, on Chrome Browser a pop-up will be displayed just follow the instructions.

ORDERS

Do you have a minimum order quantity?

No, there is no minimum order quantity (unless stated in the product description).

How Can I Cancel Or Change My Order?

Please email info@weyfarm-outdoors.co.uk with the order details to cancel.

Do I need an account to place an order?

No, you can place an order without creating an account.

How Do I Track My Order?

Wey Farm Outdoors can provide all tracking details. Please email info@weyfarm-outdoors.co.uk.

DAMAGES & RETURNS

What do I need to do if my order is damaged?

Before signing for the delivery please check the goods upon receipt and confirm the number of parcels matches the carriers consignment note. If there is evidence of damage to the parcels please note this on the carriers hand held terminal or sign for as “unchecked”.
Please inform us of any damage or discrepancy within 24 hours or on the next working day.

How do I return an order if it is damaged?

We do not accept returned goods unless agreed in writing beforehand and a return address has been given.
To report damages or arrange a return, please email info@weyfarm-outdoors.co.uk.
In this email, please include the following pieces of information:

1) Company/name on the order

2) Full delivery address

3) Order number

4) Photos of any damage/issues

Where do I send damaged goods?

Please note our goods are stored at our central warehouse and not at our office address.

Return address

Wey Farm Outdoors
Guildford Road, Ottershaw, Surrey
KT16 0QW

Are there any fees applied for returns?

Returned goods will be subject to no fee but must be returned in a resalable condition (condition as it was despatched by us) with tags and labels still attached. Once the item has been inspected passed for resale the refund will be actioned.

If you have a specific query, please get in touch.

Get in touch